PayU Error Codes

Point of FailureResult CodeResult MessageDisplay Message
PayUP001Invalid SafekeyAn error occurred with this payment, please contact your merchant (ref: P001)

P003General system errorAn error occurred with this payment, please contact your merchant (ref: P003)

P004IP not allowedAn error occurred with this payment, please contact your merchant (ref: P004)

P005Invalid PayUReferenceAn error occurred with this payment, please contact your merchant (ref: P005)

P006Invalid MerchantReferenceAn error occurred with this payment, please contact your merchant (ref: P006)

P007Invalid TransactionTypeAn error occurred with this payment, please contact your merchant (ref: P007)

P011PayU request timeoutAn error occurred with this payment, please contact your merchant (ref: P011)

P014Security errorAn error occurred with this payment, please contact your merchant (ref: P014)

P015User cancelled the transaction

P018Staged transaction has expiredAn error occurred with this payment, please contact your merchant (ref: P018)

P019Transaction amount must be equal to less than original transaction amountAn error occurred with this payment, please contact your merchant (ref: P019)

P022Transaction is not in the correct state - last transaction: <TransactionType> state: <TransactionState>An error occurred with this payment, please contact your merchant (ref: P022)

P023Transaction in progressAn error occurred with this payment, please contact your merchant (ref: P023)

P025Lookup Transaction timeoutAn error occurred with this payment, please contact your merchant (ref: P025)

P026Lookup Transaction pm id invalidAn error occurred with this payment, please contact your merchant (ref: P026)

P029User failed to pre-approve payments to merchantAn error occurred with handshake setup, please contact your merchant (ref: P029)

P030User cancelledAn error occurred due to user action, please contact your merchant (ref: P030)

P031Registration failed - mobile number already existsRegistration failed, mobile number already exists. Pls choose another and retry

P032Registration failed - email already existsRegistration failed, email already exists. Pls choose another and retry

P033Registration failed - NationalID/Passport already existsRegistration failed, NationalID/Passport number already exists. Pls choose another and retry

P034Login failed - invalid credentialsLogin failed. Pls try again with the correct credentials

P036Validation failed - [fieldname][Display message from validation routine]

P037Merchant store deactivatedTransactions are currently not being processed, please contact your merchant (ref: P027)

P038New PIN does not match format requirementsYour PIN must be a 5-digit numeric PIN that may not be sequential

P039New Password does not match format requirementsYour password must be at least 8 characters and contain letters and at least 1 number

P040Add credit card failed - credit card already existsCredit card already exists. Please enter another card

P041Invalid MerchantID An error occurred with this payment, please contact your merchant (ref: P041)

P042Decryption failedAn error occurred, please contact PayU (ref: P042)

P043Invalid VASIDAn error occurred, please contact PayU (ref: P043)

P044Rejected for fraudTransaction failed, please contact your merchant (ref: P044)

P045Rejected - Fraud system is unavailableTransaction failed, please contact your merchant (ref: P045)

P046Payment failedTransaction failed, please contact the payment provider of your method of payment (ref: P046)

P047Payment method is not configured or allowedAn error occurred with this payment, please contact your merchant (ref: P047)

P048Payment pending fraud case managementYour payment has been captured and is pending review (ref: P048)

P049Payment failed following case managementTransaction failed, please contact your merchant (ref: P049)

P050Multi-tender not supported with provided payment methodsAn error occurred with this payment, please contact your merchant (ref: P050)

P051Basket amount does not match sum of payment methodsAn error occurred with this payment, please contact your merchant (ref: P051)

P054Basket amount must be equal to the total payment method amountsAn error occurred with this payment, please contact your merchant (ref: P054)

P0793D Authentication for credit card not completed3D Authentication for credit card not completed

P094
Transaction previously processed with same merchant reference
Transaction previously processed with same merchant reference

P105Transaction cannot be approved with these details - new account information available.Transaction cannot be approved with these details - new account information available.

P107Transaction can never be approved - do not try again.Transaction can never be approved - do not try again.

P108Recurring payment cancellation service.Recurring payment cancellation service.

3DEC00 

3D authentication process failed

3D authentication process failed


3DEC01 Restricted transaction due to 3D authentication merchant risk settingRestricted transaction due to 3D authentication merchant risk setting

3DEC02 3D authentication failed or was cancelled3D authentication failed or was cancelled

300Invalid merchant detailsInvalid merchant details

301Invalid API parameterInvalid API parameter

302Invalid API transaction typeInvalid API transaction type

303Invalid API payment methodInvalid API payment method

304Failed to Unpack the XMLFailed to Unpack the XML

350EFT failedEFT failed

990PayU Payment Expired

992Payload already processed with successful result

993Payload already processed with failure result

994Payload Expired

995Gateway Error

996PayU Database Error

997PayU System Error

998Safeshop Timeout

999PayU Timeout

I003General system errorAn error occurred with this transaction, please contact your merchant (ref: I003)
Gateway <SafeShop>P008Service UnavailableAn error occurred at the gateway, please try again later (ref: P008)

P009Gateway TimeoutAn error occurred at the gateway, please try again later (ref: P009)

P016SafeShop ErrorAn error occurred at the gateway, please try again later (ref: P016)




Institution <Bank>01Refer to card issuerTransaction failed, please contact your bank

02Refer to card issuer, special conditionTransaction failed, please contact your bank

03Invalid merchantTransaction failed, please contact your bank

04Pick-up cardTransaction failed, please contact your bank

05Do not honorTransaction failed, please contact your bank

06ErrorTransaction failed, please contact your bank

07Pick-up card, special conditionTransaction failed, please contact your bank

08Honor with identificationTransaction failed, please contact your bank

09Request in progressTransaction failed, please contact your bank

10Approved, partialTransaction failed, please contact your bank

11Approved, VIPTransaction failed, please contact your bank

12Invalid transactionTransaction failed, please contact your bank

13Invalid amountTransaction failed, please contact your bank

14Invalid card numberTransaction failed, please contact your bank

15No such issuerTransaction failed, please contact your bank

16Approved, update track 3Transaction failed, please contact your bank

17Customer cancellationTransaction failed, please contact your bank

18Customer disputeTransaction failed, please contact your bank

19Re-enter transactionTransaction failed, please contact your bank

20Invalid responseTransaction failed, please contact your bank

21No action takenTransaction failed, please contact your bank

22Suspected malfunctionTransaction failed, please contact your bank

23Unacceptable transaction feeTransaction failed, please contact your bank

24File update not supportedTransaction failed, please contact your bank

25Unable to locate recordTransaction failed, please contact your bank

26Duplicate recordTransaction failed, please contact your bank

27File update edit errorTransaction failed, please contact your bank

28File update file lockedTransaction failed, please contact your bank

29File update failedTransaction failed, please contact your bank

30Format errorTransaction failed, please contact your bank

31Bank not supportedTransaction failed, please contact your bank

32Completed partiallyTransaction failed, please contact your bank

33Expired card, pick-upTransaction failed, please contact your bank

34Suspected fraud, pick-upTransaction failed, please contact your bank

35Contact acquirer, pick-upTransaction failed, please contact your bank

36Restricted card, pick-upTransaction failed, please contact your bank

37Call acquirer security, pick-upTransaction failed, please contact your bank

38PIN tries exceeded, pick-upTransaction failed, please contact your bank

39No credit accountTransaction failed, please contact your bank

40Function not supportedTransaction failed, please contact your bank

41Lost cardTransaction failed, please contact your bank

42No universal accountTransaction failed, please contact your bank

43Stolen cardTransaction failed, please contact your bank

44No investment accountTransaction failed, please contact your bank

45"Account closed"Transaction failed, please contact your bank

46Reserved for client-specific use (declined)Transaction failed, please contact your bank

47"Reserved for client-specific use (declined) "Transaction failed, please contact your bank

48"Reserved for client-specific use (declined)"Transaction failed, please contact your bank

49"Reserved for client-specific use (declined)"Transaction failed, please contact your bank

50"Reserved for client-specific use (declined)"Transaction failed, please contact your bank

51Insufficient fundsTransaction failed, please contact your bank

52No check accountTransaction failed, please contact your bank

53No savings accountTransaction failed, please contact your bank

54Expired cardTransaction failed, please contact your bank

55Incorrect PINTransaction failed, please contact your bank

56No card recordTransaction failed, please contact your bank

57Transaction not permitted to cardholderTransaction failed, please contact your bank

58Transaction not permitted on terminalTransaction failed, please contact your bank

59Suspected fraudTransaction failed, please contact your bank

60Contact acquirerTransaction failed, please contact your bank

61Exceeds withdrawal limitTransaction failed, please contact your bank

62Restricted cardTransaction failed, please contact your bank

63Security violationTransaction failed, please contact your bank

64Original amount incorrectTransaction failed, please contact your bank

65Exceeds withdrawal frequencyTransaction failed, please contact your bank

66Call acquirer securityTransaction failed, please contact your bank

67Hard captureTransaction failed, please contact your bank

68Response received too lateTransaction failed, please contact your bank

69"Advice received too late"Transaction failed, please contact your bank

70Permission deniedTransaction failed, please contact your bank

71"Reserved for Bank use (declined)"Transaction failed, please contact your bank

72"Reserved for Bank use (declined)"Transaction failed, please contact your bank

73"Reserved for Bank use (declined)"Transaction failed, please contact your bank

74"Reserved for Bank use (declined)"Transaction failed, please contact your bank

75PIN tries exceededTransaction failed, please contact your bank

76"Reserved for Bank use (declined)"Transaction failed, please contact your bank

77Intervene, bank approval requiredTransaction failed, please contact your bank

78Intervene, bank approval required for partial amountTransaction failed, please contact your bank

79"Reserved for Bank use (declined)"Transaction failed, please contact your bank

80"Reserved for Bank use (declined)"Transaction failed, please contact your bank

81"Reserved for Bank use (declined)"Transaction failed, please contact your bank

82"Reserved for Bank use (declined)"Transaction failed, please contact your bank

83Your bank has indicated that your card was not found on its Cardholder Authorisation FileTransaction failed, please contact your bank

84"Reserved for Bank use (declined)"Transaction failed, please contact your bank

85Reserved for Bank use (declined)Transaction failed, please contact your bank

86Reserved for Bank use (declined)Transaction failed, please contact your bank

87Bad track information.Transaction failed, please contact your bank

88Reserved for Bank use (declined)Transaction failed, please contact your bank

89Your bank has indicated that invalid data was sent to themTransaction failed, please contact your bank

90Cut-off in progressTransaction failed, please contact your bank

91Issuer or switch inoperativeTransaction failed, please contact your bank

92Routing errorTransaction failed, please contact your bank

93Violation of lawTransaction failed, please contact your bank

94Duplicate transactionTransaction failed, please contact your bank

95Reconcile errorTransaction failed, please contact your bank

96Your bank has returned a 'System malfunction' errorTransaction failed, please contact your bank

97"Reserved for Bank use (declined)"Transaction failed, please contact your bank

98Exceeds cash limitTransaction failed, please contact your bank

S4System ErrorTransaction failed, please contact your bank

S5System ErrorTransaction failed, please contact your bank

S6System ErrorTransaction failed, please contact your bank

S7System ErrorTransaction failed, please contact your bank

S8System ErrorTransaction failed, please contact your bank

S9System ErrorTransaction failed, please contact your bank

T1Invalid advance IncrementTransaction failed, please contact your bank

T2Invalid Transaction DateTransaction failed, please contact your bank

T3Card not supportedTransaction failed, please contact your bank

T4Amount over MaximumTransaction failed, please contact your bank

T5Card not Active or ClosedTransaction failed, please contact your bank

N0Unable to AuthorizeTransaction failed, please contact your bank

N8Over Floor LimitTransaction failed, please contact your bank

O1Negative file errorTransaction failed, please contact your bank

O2Amount less than minimumTransaction failed, please contact your bank

O3Referral problemTransaction failed, please contact your bank

O4Over Transaction LimitTransaction failed, please contact your bank

O5Pin RequiredTransaction failed, please contact your bank

O6Modulus 10 check failedTransaction failed, please contact your bank

O7Force PostTransaction failed, please contact your bank

O8Bad PBFTransaction failed, please contact your bank

P0Card File ProblemTransaction failed, please contact your bank

P1Over Daily LimitTransaction failed, please contact your bank

P3Amount less than minimumTransaction failed, please contact your bank

P4Exceed daily card usage countTransaction failed, please contact your bank

P5DelinquentTransaction failed, please contact your bank

P6Over transaction LimitTransaction failed, please contact your bank

P7Amount less than MinimumTransaction failed, please contact your bank

P8Admin Card neededTransaction failed, please contact your bank

P9Enter lesser AmountTransaction failed, please contact your bank

Q0Invalid transaction DateTransaction failed, please contact your bank

Q1Invalid Expiry DateTransaction failed, please contact your bank

Q2Invalid Transaction CodeTransaction failed, please contact your bank

Q9Invalid Transacting on bin 543552Transaction failed, please contact your bank