Chargeback reason codes
Reason Code | Definitions / Master card international |
|---|---|
01 | Requested transaction data Not received |
02 | Requested/Required item illegible or missing |
07 | Warning Bulletin file |
08 | Requested/Required authorization Not obtained |
12 | Account number Not on file |
31 | Transaction amount differs |
34 | Duplicate processing |
35 | Card not valid or Expired |
37 | No cardholder authorization |
40 | Fraudulent processing of transactions |
41 | Cancelled recurring transaction |
42 | Late presentment |
46 | Correct transaction Currency code not provided |
47 | Exceeds floor limit- Not authorized and fraudulent transaction |
49 | Questionable merchant activity |
50 | Credit Posted as a Purchase |
53 | Cardholder dispute – Defective/ Not as described |
55 | Non-receipt of Merchandise |
57 | Card-activated Telephone transaction |
59 | Services Not rendered |
60 | Credit not processed |
62 | Counterfeit transaction magnetic stripe POS fraud |
63 | Cardholder does not recognize – Potential fraud |
4870 | Chip Liability Shift |
Reason Codes | Definitions / Visa international and local banks |
|---|---|
60 | Illegible fulfilment |
75 | Requested transaction data Not received |
79 | Requested transaction data Not received |
57 | Fraudulent multiple transactions |
62 | Chip liability Shift / Counterfeit transaction |
81 | Fraud – card Present environment ( Will request edc voucher) |
83 | Fraud – card Absent environment ( manual transactions, will request zip –zap voucher ) |
93 | Risk identification service |
70 | Card recovery bulletin |
71 | Declined authorization |
72 | No authorization |
73 | Expired card |
78 | Service code violation |
74 | Late Presentment |
76 | Incorrect currency or Transaction code or Domestic transaction processing violation |
77 | None –matching account number |
80 | Incorrect transaction amount or account number |
82 | Duplicate Processing |
84 | Unsigned slip |
86 | Paid by other means |
88 | Split sales |
89 | Unauthorised signature/ card not signed |
96 | Transaction exceeds limited amount |
41 | Cancelled recurring transaction |
53 | Not as described or Defective merchandise |
85 | Credit Not processed |
30 | Service not provided or merchandise not received |
90 | Non-receipt of cash ( ATM transaction ) |