How to retrieve your store's safekey

When integrating you will require a Safekey, SOAP username and password in order for your website/application to interact with the PayU services. These details are the unique identifiers PayU uses to identify transactions coming to your store.

1. Activate your merchant portal account

Once your merchant account has been created, PayU will generate an email prompting you to activate your merchant portal account.

If you have not recieved an email, please

1. navigate to the following web address https://merchantportal.payu.co.za
2. enter your email address, provided in the application form,
3. on the page and click “forgot password” link to have the account activation email resent.

The activation email that will be sent from support@payu.co.za  and would have a subject line “Payu Account Activation”.

You will need to click on the “Activate my account” link where after you would be redirect to a web page to enter your selected password.

2. Retrieve your store's production safekey

 Log in to the PayU SafeShop Merchant Portal (https://merchantportal.payu.co.za) with the primary merchant account and password.

1. Once logged in select and click on Store

2. Your Production Safekey details will now be visible to you:

3. This can also be accessed by expanding the Store Information:

 ** Please make sure to use the Primary Safekey