Transaction Search
Transaction searches can be done using any of the following search facilities:
1. QuickSearch
Located QuickSearch allows you to quickly find specific transactions. Located at the top of the portal, the QuickSearch facility allows a user the facility allows you to search for any of the following references:
- Merchant reference:
This reference is issued by the merchant's system and provided to the PayU platform at the time of transaction processing.
- PayU Reference
This reference is issued by the PayU platform and provided back to the merchant's system as part of the system's response at the time of transaction processing.
- Gateway reference
This reference is generated when the PayU platform interacts with a third party platform and is provided back to the merchant's system as part of the system's response at the time of transaction processing.
- Bank reference
This reference is generated by the bank during credit card processing and is provided back to the merchant's system as part of the system's response at the time of transaction processing.
To use:
- select the type of reference you would like to search for using the green dropdown
- enter the full reference Go to the green search icon on the top right hand corner of the merchant portal dashboard
- Select the reference type you want to search with.
- Enter the full reference number (*partial reference searches are currently not supported) in the field available
- press Press the enter button on your keyboard
- button
2. QuickFilter
Located on the left hand side, the QuickFilter facility allows a user to filter on any of the following payment methods:
- Credit Card
- SmartEFT
- DiscoveryMiles
- eBucks
- Masterpass
When clicking on the filtering options all transactions matching today's date will automatically be retrieved and displayed on the search results section.
3. Advanced Search
The Advanced search Search bar is located at the top of the transaction search results page and allows for filtering/refinement of the transaction search parameters.
Parameters include:
Date range | Search filter functionality to retrieve transactions within a provided date range. |
Reference | Search functionality to filter on a reference as per the type on the green drop down (*partial reference searches not currently supported). |
Store | Search functionality to retrieve transactions for PayU stores associated to the user. |
Transaction type | Search functionality to filter on the following transaction types:
|
Transaction status | Search functionality to filter on the following transaction statuses:
|
Payment method | Search functionality to filter on the following payment methods:
|
Basket Amount | Search filter functionality to retrieve transactions within a basket amount range. |
Transaction search results
Search results action bar
The transaction following is available on the search results bar has the following information:
- Amount of transactions currently displayed
This is shown on the top left hand side. Based on the maximum amount of transactions more pages can be viewed by using the pagination facility (described further below) located on the far left hand side. - Change the maximum amount of transactions displayed on a page
The maximum amount of transaction transactions displayed per page can be changed by clicking on the dropdown box in the middle of the results page and selecting one of the options in the dropdown - Pagination
ThisThis is facilitated by clicking on the First, Previous, Next, Last links on the far right hand side - Column based sorting
Transaction can be sorted by clicking on the column header located in the green header bar at the top of the search results bar
Viewing order details
A transaction's order details can be viewed by clicking on:
- the the PayU reference
- the + sign followed by clicking on the 'more details' link
Transaction life cycle management
When clicking on The Credit, Reserve Cancel and Finalise transaction management links appear under the transaction information row when clicking the + icon, any of the following options are made available based based . The options shown are based on the current state of the transaction - Credit, Reserve Cancel and Finalise. When clicking on the these options a popup box .
A popup will appear with the relevant details for the applicable actionaction when clicking on any of the options.
