The following serves as a guide to perform a full or partial refund on successful transactions (This is only supported for card, Miles, eBucks, MobiCred and RCS payment types)
Please note : EFT refunds are not supported via the Merchant Portal and must be processed manually/directly between the merchant and the customer.
Portal login
Login here: https://merchantportal.payu.co.za/uaa/login
Once logged in you will have the following menu options
Use the transaction search criteria to identify the transaction you would like to refund. You can search by the following or by a combination of the below.
- Date range
- Merchant reference or PayU reference (if using either of these two references, no other qualifying criteria are needed.)
- Store (by default your primary store will be used. If you have multiple merchant stores, you will be able to choose which store you wish to search)
- Type: (Payment, Finalize etc...)
- Status: (Expired, Failed etc...)
- Payment Method: (card, eBucks etc...)
- Basket amount: (here you can specify the exact amount being searched for)
Once the required transaction has been identified:
- Expand the transaction detail
- Click "Credit"
On the following screen you will see confirmation details of the transaction you wish to refund.
You may choose to refund a partial amount by simply entering the desired amount in the provided field, or refund the full amount by select the "credit full amount" tick box.
Once the desired amount is selected, click CREDIT (Agree to any further notices)
Once refunded a successful message will be displayed.
*Please note that for Discovery Miles miles transactions where both Miles and a credit card where used to make a payment, the card portion of the transaction will be refunded first. Only once the full card portion has been refunded will the Miles portion will be refunded.
*Partial refunds of Discovery miles transactions are allowed and following the above the card portion portion will be refunded first.