How to view order/transaction details
Order details section
| Order details | |
|---|---|
| PayU reference | This reference is issued by the PayU platform and provided back to the merchant's system as part of the response at the time of processing. |
| Merchant reference | This is reference issued by a merchant's system and provided to the PayU platform when sending a transaction for processing. |
| Store | Indicates which PayU store the transaction was processed for. |
| Order Date | Date on which the transaction was originally processed. |
| Order amount | The total amount paid by the customer. The value will have the wording (reserved) next to the amount if the transaction is in a reserved state. |
| Credit amount | The total amount so far credited on a transaction. |
| Payment details | |
The payment details column outlines the payment methods used during transaction processing. Information on the column differs based on the payment methods used. If no payment methods was selected at the time of processing this column would only have a '-' (dash). | |
| Customer details | |
The customer details section displays the customer information as passed into the PayU platform by a merchant's system at the time of processing. The relevant value will have a '-' (dash) in the appropriate field if no customer detail was sent. | |
| Actions | |
Displays the transaction management options available (e.g. credit, reserve cancel, reserve finalise) based on its current status. * Please note that the current version of the portal only supports the transaction management of the following payment methods:
All other payment methods offered by PayU are in the process of completion and will be available soon. | |
Transaction history section
Provides an overview of a transaction's history and its evolution over time (e.g. credits, reserve cancel and finalise). The transaction history will differ based on the payment method selected.
Risk Section (Credit Card transactions only)
The risk section is only shown if a credit card was used as one of the payment methods used.
| 3D secure enrolled | |
|---|---|
| Error description | |
| Error number | |
| Enrolled | |
| ECI Flag | |
| Start date and time | |
| End date and time | |
| 3D Secure Authenticated | |
| Error description | |
| Error number | |
| Send | |
| CAVV | |
| XID | |
| ECI Flag | |
| PARes status | |
| Start date and time | |
| End date and time | |
| Fraud | |
| PayU offers an optional online fraud prevention service to its merchant and takes advantage of the ReD Shield® online fraud prevention service from ReD, a leading global provider of fraud prevention and payment services. | |
| Result code | The result code returned from the ReD online fraud prevention service |
| Result message | The result message returned from the ReD online fraud prevention service |
| Case management note | Populated with the relevant case manager notes if the transaction underwent case management. |
| Merchant website | The merchant website details passed to the PayU platform at the time of processing. |