PayU Error Codes
Point of Failure | Result Code | Result Message | Display Message |
|---|---|---|---|
PayU | P001 | Invalid Safekey | An error occurred with this payment, please contact your merchant (ref: P001) |
| P003 | General system error | An error occurred with this payment, please contact your merchant (ref: P003) |
| P004 | IP not allowed | An error occurred with this payment, please contact your merchant (ref: P004) |
| P005 | Invalid PayUReference | An error occurred with this payment, please contact your merchant (ref: P005) |
| P006 | Invalid MerchantReference | An error occurred with this payment, please contact your merchant (ref: P006) |
| P007 | Invalid TransactionType | An error occurred with this payment, please contact your merchant (ref: P007) |
| P011 | PayU request timeout | An error occurred with this payment, please contact your merchant (ref: P011) |
| P014 | Security error | An error occurred with this payment, please contact your merchant (ref: P014) |
| P015 | User cancelled the transaction |
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| P018 | Staged transaction has expired | An error occurred with this payment, please contact your merchant (ref: P018) |
| P019 | Transaction amount must be equal to less than original transaction amount | An error occurred with this payment, please contact your merchant (ref: P019) |
| P022 | Transaction is not in the correct state - last transaction: <TransactionType> state: <TransactionState> | An error occurred with this payment, please contact your merchant (ref: P022) |
| P023 | Transaction in progress | An error occurred with this payment, please contact your merchant (ref: P023) |
| P025 | Lookup Transaction timeout | An error occurred with this payment, please contact your merchant (ref: P025) |
| P026 | Lookup Transaction pm id invalid | An error occurred with this payment, please contact your merchant (ref: P026) |
| P029 | User failed to pre-approve payments to merchant | An error occurred with handshake setup, please contact your merchant (ref: P029) |
| P030 | User cancelled | An error occurred due to user action, please contact your merchant (ref: P030) |
| P031 | Registration failed - mobile number already exists | Registration failed, mobile number already exists. Pls choose another and retry |
| P032 | Registration failed - email already exists | Registration failed, email already exists. Pls choose another and retry |
| P033 | Registration failed - NationalID/Passport already exists | Registration failed, NationalID/Passport number already exists. Pls choose another and retry |
| P034 | Login failed - invalid credentials | Login failed. Pls try again with the correct credentials |
| P036 | Validation failed - [fieldname] | [Display message from validation routine] |
| P037 | Merchant store deactivated | Transactions are currently not being processed, please contact your merchant (ref: P027) |
| P038 | New PIN does not match format requirements | Your PIN must be a 5-digit numeric PIN that may not be sequential |
| P039 | New Password does not match format requirements | Your password must be at least 8 characters and contain letters and at least 1 number |
| P040 | Add credit card failed - credit card already exists | Credit card already exists. Please enter another card |
| P041 | Invalid MerchantID | An error occurred with this payment, please contact your merchant (ref: P041) |
| P042 | Decryption failed | An error occurred, please contact PayU (ref: P042) |
| P043 | Invalid VASID | An error occurred, please contact PayU (ref: P043) |
| P044 | Rejected for fraud | Transaction failed, please contact your merchant (ref: P044) |
| P045 | Rejected - Fraud system is unavailable | Transaction failed, please contact your merchant (ref: P045) |
| P046 | Payment failed | Transaction failed, please contact the payment provider of your method of payment (ref: P046) |
| P047 | Payment method is not configured or allowed | An error occurred with this payment, please contact your merchant (ref: P047) |
| P048 | Payment pending fraud case management | Your payment has been captured and is pending review (ref: P048) |
| P049 | Payment failed following case management | Transaction failed, please contact your merchant (ref: P049) |
| P050 | Multi-tender not supported with provided payment methods | An error occurred with this payment, please contact your merchant (ref: P050) |
| P051 | Basket amount does not match sum of payment methods | An error occurred with this payment, please contact your merchant (ref: P051) |
| P054 | Basket amount must be equal to the total payment method amounts | An error occurred with this payment, please contact your merchant (ref: P054) |
| P079 | 3D Authentication for credit card not completed | 3D Authentication for credit card not completed |
| P094 | Transaction previously processed with same merchant reference | Transaction previously processed with same merchant reference |
| P105 | Transaction cannot be approved with these details - new account information available. | Transaction cannot be approved with these details - new account information available. |
| P107 | Transaction can never be approved - do not try again. | Transaction can never be approved - do not try again. |
| P108 | Recurring payment cancellation service. | Recurring payment cancellation service. |
| 3DEC00 | 3D authentication process failed | 3D authentication process failed |
| 3DEC01 | Restricted transaction due to 3D authentication merchant risk setting | Restricted transaction due to 3D authentication merchant risk setting |
| 3DEC02 | 3D authentication failed or was cancelled | 3D authentication failed or was cancelled |
| 300 | Invalid merchant details | Invalid merchant details |
| 301 | Invalid API parameter | Invalid API parameter |
| 302 | Invalid API transaction type | Invalid API transaction type |
| 303 | Invalid API payment method | Invalid API payment method |
| 304 | Failed to Unpack the XML | Failed to Unpack the XML |
| 350 | EFT failed | EFT failed |
| 990 | PayU Payment Expired |
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| 992 | Payload already processed with successful result |
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| 993 | Payload already processed with failure result |
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| 994 | Payload Expired |
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| 995 | Gateway Error |
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| 996 | PayU Database Error |
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| 997 | PayU System Error |
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| 998 | Safeshop Timeout |
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| 999 | PayU Timeout |
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| I003 | General system error | An error occurred with this transaction, please contact your merchant (ref: I003) |
Gateway <SafeShop> | P008 | Service Unavailable | An error occurred at the gateway, please try again later (ref: P008) |
| P009 | Gateway Timeout | An error occurred at the gateway, please try again later (ref: P009) |
| P016 | SafeShop Error | An error occurred at the gateway, please try again later (ref: P016) |
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Institution <Bank> | 01 | Refer to card issuer | Transaction failed, please contact your bank |
| 02 | Refer to card issuer, special condition | Transaction failed, please contact your bank |
| 03 | Invalid merchant | Transaction failed, please contact your bank |
| 04 | Pick-up card | Transaction failed, please contact your bank |
| 05 | Do not honor | Transaction failed, please contact your bank |
| 06 | Error | Transaction failed, please contact your bank |
| 07 | Pick-up card, special condition | Transaction failed, please contact your bank |
| 08 | Honor with identification | Transaction failed, please contact your bank |
| 09 | Request in progress | Transaction failed, please contact your bank |
| 10 | Approved, partial | Transaction failed, please contact your bank |
| 11 | Approved, VIP | Transaction failed, please contact your bank |
| 12 | Invalid transaction | Transaction failed, please contact your bank |
| 13 | Invalid amount | Transaction failed, please contact your bank |
| 14 | Invalid card number | Transaction failed, please contact your bank |
| 15 | No such issuer | Transaction failed, please contact your bank |
| 16 | Approved, update track 3 | Transaction failed, please contact your bank |
| 17 | Customer cancellation | Transaction failed, please contact your bank |